Refunds + Exchanges
Online Refund + Exchange Policy
Online shopping is amazing. We are proud to offer a uniquely curated selection of goods, many from local makers and small family-owned businesses from around the world. As a small business, shipping is expensive - we do not get postage deals like Amazon or other big corporations. The amount we charge for shipping rarely covers the actual cost of shipping. Therefore, to reduce the chance that a product is not right for you and will require refund or exchange, we encourage you to reach out to us with your questions! Need a better idea of the colour or dimensions? Would you like some additional pictures of the product? Please email us! We would be happy to provide you as much detail about each of our products as we can.
Returns and exchanges will be accepted if you contact us within 7 days of receiving the delivery. If you would like to return or exchange an item, please contact us with your name and order number.
Items being shipped back to us for return or exchange must be postage paid and shipped in their original or equivalent packaging. For returns, the cost of shipping will not be refunded. For exchanges, the cost of shipping the item back to the customer will be covered by us. One exchange is permitted.
We are not responsible for lost or damaged returns. We highly recommend you include insurance when you purchase postage for returns. We will not provide refunds or exchanges for product that is returned damaged. Refunds will be issued once the product has been received in good condition. Exchanges will ship out after the product has been received in good condition.
In-store Refund + Exchange Policy
Returns are accepted within 15 days of purchase for refund or exchange on unused products in their original condition. Items returned with a gift receipt are eligible for exchange only. Original packaging must accompany returns. Receipt required for returns. Plants and skin care items are final sale.
In-store + Online Sale Items
All in-store and online sale items are final sale. No refunds or exchanges are permitted.