SHIPPING

COVID UPDATE - EFFECTIVE NOVEMBER 23RD

While our storefronts are closed for 28 days with the Toronto lockdown, we continue to offer curbside pickup, local courier and shipping options. Please see below for details.



HOLIDAY SHIPPING DEADLINES

**Please note these are guidelines provided to us by the shipping companies. Expect delays to occur. We are not responsible for delays in delivery of your parcels. We encourage you to order early.

STORE PICKUP - Available for orders placed until December 23 for pickup December 24 by 3pm at both pickup locations.
LOCAL COURIER - Available until December 20. See the calendar at checkout for available delivery days.
SHIPPING (ONTARIO) - Orders placed by December 17 will arrive in time for Christmas, according to Canada Post. Expect delays.
SHIPPING (REST OF CANADA) - Orders placed by December 12 will arrive in time for Christmas, according to Canada Post. Expect delays.
SHIPPING (UNITED STATES) - Orders placed by December 13 will arrive in time for Christmas, according to USPS. Expect delays. We ship to the United States once a week, on Monday. 



STORE PICKUP - 185 Queen Street East, Toronto

  • Curbside pickup is available Monday, Thursday & Saturday, 12-6 and Wednesday, Friday & Sunday, 12pm - 2pm. Choose the time and day you'd like to pickup your order during checkout. An email will also be sent when your order is ready for pickup. Your order will generally be ready within 1 hour if placed during store hours, otherwise upon opening the next business day. Store pickup is free.


STORE PICKUP - 2116A Queen Street East, Toronto (The Curated Market Co.)

  • Details to come


LOCAL COURIER - Toronto

  • Minimum order value for local courier is $50. Deliveries must be within our Toronto delivery zone (see map). Courier delivery is free for orders over $100, otherwise the fee is $10. Orders placed by 2pm on delivery days will be delivered the same day. Local delivery availability can be found in the calendar at checkout. Deliveries occur between 3pm & 8pm and employ a local courier. You will not receive a tracking number for local delivery. Please ensure the recipient is available to receive the delivery on the selected date between 3pm & 8pm. Orders requiring re-delivery due to the recipient not being available to receive the package may be subject to a re-delivery fee. 
  • Deliveries must be contactless. If you live in a condo or apartment building, delivery will be made to the lobby.
  • Plants are only available for pickup and delivery by local courier. We do not ship plants.


SHIPPING - Toronto (Outside Of Delivery Zone)

  • Orders placed by customers located outside of the Toronto delivery zone are generally shipped within 48 hours (Monday - Friday) using Canada Post.


SHIPPING - Rest Of Canada

  • Orders are generally shipped within 48 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days, but they report delays are occurring. Flat rate shipping fee of $10. Free shipping on orders over $75 (after discounts, before taxes).


SHIPPING - United States

  • We will be shipping orders to the United States (excluding Hawaii & Alaska) for the holidays. Orders will be shipping weekly on Mondays. The last day to order will be Sunday, December 13, 2020 to meet the USPS holiday shipping deadlines. Flat rate shipping fee of $10 applies.
  • A courier is used to take parcels to Niagara Falls, NY for induction into the United States Postal Service, meaning no customs or duties will be charged to the recipient.
  • We cannot ship food (chocolate, coffee, tea). Any orders being sent to the U.S. that include food will have the food portion refunded prior to shipping.